Call Centre

Call Centre

A call centre within Manchester and Liverpool employs over 1,400 staff to promote sales and provide customer services. The call centre reported the incidence of high stress levels within the workplace which had caused a significant increase in absenteeism over the past year. The call centre requested the assistance of our occupational health service to reduce absenteeism and stress within their workplace.

The intervention

The multidisciplinary team at TxOH composed an action plan aimed to achieve a reduction in absenteeism and stress levels within 6 weeks. The interventions included on site yoga classes and stress management workshops. The yoga classes were available during lunch breaks and immediately following working hours and focused on stretching and meditation. The stress management workshops were delivered by our experienced psychologists and aimed to improve understanding of mental health and stress and the introduction of stress management techniques.

The results

Following the 6 week intervention the absenteeism levels had already began to decrease and the staff morale and enthusiasm within the office was high. The staff reported the education and advice they gained from the workshops have benefited them greatly in how they cope with workplace stressors. The yoga instructors continue to provide weekly yoga classes at the call centre to reduce the level of stress within the workplace.

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We are evidence based and results driven, and we promise a consisten and reliable service to our clients.

See how we have helped businesses in Liverpool and Manchester maximise productivity, health and happiness at work whilst minimising absenteeism, stress and injury.

95%

Said they are better able to cope with the demands of their job

81%

Were satisfied with the service they received

87%

Saw results at early stages of treatment

The physiotherapist at TxOH helped to reduce the back pain I had for three years! I am amazed and grateful.

Andy Kershaw

Snowboard instructor

The therapists at TxOH gave me advice on office ergonomics and adjusted my surrounding equipment to reduce the strain on my lower back.

Rohan Shepard

HR Manager

The regular massages really help ease the tension I get in my left shoulder from holding my instrument!

Tony Rimmer

Musician

TxOH gave me advice rearding my wrist sprain, exercises and ideas to adapt my work so I could continue working while it healed.

Mohamid Asif

Operations manager

Providing organisations with value for money services

We provide organisations with value for money and deliver them a high return on investment.

We listen to the needs of organisations to develop bespoke solutions and provide a professional clinical service. We consider the holistic needs of organisations to maximise employee wellbeing and happiness at work.

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Our experienced healthcare professionals provide medico-legal reports. To find out more follow the link : https://www. txoh.co.uk/occupational-h ealth-reports/medico-legal-reports   … #criminallaw #fitnesstopractice

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We provide occupational health services throughout Manchester and Liverpool

We work with businesses and organisations that are looking to maximise employee wellbeing and happiness at work.